Case 4 - Mismanagement of Tenant Relations Leading to Property Re-letting

A property owner engaged a licensed real estate agent to secure a tenant for their residential property. The agent successfully found a tenant, who signed a tenancy agreement and moved in.

The tenant began requesting additional updates and modifications to the property, which were not part of the original agreement. These requests were not formally documented or approved by the property owner.

Due to the lack of formal documentation and the tenant's persistent demands, the property owner opted to lease the property to another tenant. The initial tenant filed a complaint against the agent, alleging mismanagement and failure to properly handle the situation.

This case highlights the importance of clear communication and proper documentation in property management. Agents must ensure all tenant requests are formally documented and approved by the property owner to prevent misunderstandings and potential disputes.

Therefore it is important that:

• Real estate agents should maintain records of all tenant communications and requests.

• Property owners should be promptly informed of any tenant concerns or demands.

• All agreements should be formally documented and approved by the property owner.